CCTV News:According to WeChat official account news of the National Energy Administration, in July 2023, the National Energy Administration’s 12398 energy supervision hotline (hereinafter referred to as the 12398 hotline) received a total of 1316 complaints and reports, and 821 complaints and reports were settled (including those carried forward from previous periods). The relevant information is hereby notified as follows:
I. Receiving situation in the current month
In July 2023, the 12398 hotline received a total of 1316 complaints and reports, an increase of 39.70% from the previous month and a decrease of 27.01% from the same period last year. Among them: 1,149 complaints, an increase of 41.85% from the previous month and a decrease of 33.66% year-on-year; 167 cases were reported, an increase of 26.52% from the previous month and 135.21% from the same period last year.
(1) Classification
1. According to the industry classification of complaints.
The power industry ranks first, with 1263 cases, accounting for 95.97% of the total number of complaints and reports, mainly focusing on power supply services, market access, power safety and so on.
The new and renewable energy industries ranked second, with 53 cases, accounting for 4.03% of the total number of complaints, mainly focusing on grid-connected power generation, subsidies and expenses.
2. According to the object of complaint and report.
There are 1158 power supply enterprises, accounting for 87.99% of the total number of complaints and reports, including 906 from State Grid Corporation, accounting for 68.85% of the total number of complaints and reports, 127 from China Southern Power Grid Corporation, accounting for 9.65% of the total number of complaints and reports, 48 from Inner Mongolia Electric Power Company, accounting for 3.65% of the total number of complaints and reports, and 77 from other local electric power enterprises, accounting for 5.84% of the total number of complaints and reports; 157 electric power facilities enterprises, accounting for 11.93% of the total number of complaints; 1 other market entity, accounting for 0.08% of the total number of complaints.
(2) Regional distribution
The provinces (autonomous regions and municipalities directly under the Central Government) rank according to the number of complaints received, and Sichuan, Hebei, Shaanxi, Heilongjiang and Inner Mongolia rank among the top five in the country. Among them: according to the number of complaints, Sichuan, Heilongjiang, Inner Mongolia, Shaanxi and Hebei rank among the top 5 in the country; According to the number of reports, Hebei, Zhejiang, Shaanxi, Guangdong and Beijing (tied for Sichuan) rank among the top 5 in the country; According to the number of complaints per million people, Inner Mongolia, Heilongjiang, Xizang, Shaanxi and Jilin rank among the top five in China. (See Annex 1 for the distribution of regions receiving complaints and reports nationwide)
(3) Main problems
In July 2023, the complaints received mainly reflected four aspects.
1. Power quality problems. In some areas, natural disasters such as floods, typhoons and droughts have caused damage to power supply facilities or a surge in electricity consumption, which has affected the normal use of electricity by the people.
The top two provinces were Sichuan (31 cases) and Heilongjiang (28 cases).
2. The licensing of power facilities (repair and test). Some licensed enterprises failed to unbind the information of employees who have left their posts in the qualification and credit information system in time, resulting in the occupation of personnel information and affecting other enterprises’ application for licenses.
The top two provinces were Hebei (26 cases) and Shaanxi (19 cases).
3. Power outage repair problem. Individual power supply enterprises have unreasonable planned maintenance arrangements and insufficient investment in emergency repair, which leads to the failure to restore power supply in time after power failure and affects the normal use of electricity by the people.
The top two provinces were Fujian (10 cases) and Hebei (9 cases).
4. Issues related to new and renewable energy industries. There are some problems in distributed photovoltaic power generation projects, such as difficulty in grid connection, untimely settlement of electricity charges and subsidy transfer.
The top two provinces were Shandong (12 cases) and Heilongjiang (6 cases).
Second, the handling of the month
(1) Acceptance.
In July 2023, according to the relevant national laws and policies, the agencies of the National Energy Administration accepted 1258 complaints and reports within the scope of supervision, accounting for 95.59% of the number received; Others are not accepted, and have been transferred in time in accordance with relevant national laws and regulations.
(II) Completion status
In July, 2023, the National Energy Administration dispatched agencies to handle 821 complaints and reports (including carry-over from previous periods), an increase of 18.64% from the previous month and a decrease of 40.03% from the same period last year, with a cumulative settlement rate of 97.45%. Among them, there were 730 complaints, an increase of 23.94% from the previous month and a decrease of 43.72% year-on-year; 91 cases were reported, a decrease of 11.65% from the previous month and a year-on-year increase of 26.39%.
According to the objects of complaints and reports, there are 733 power supply enterprises, accounting for 89.28% of the total complaints and reports, including 581 from State Grid Corporation, accounting for 70.77%, 62 from China Southern Power Grid Corporation, accounting for 7.55%, 35 from Inner Mongolia Electric Power Company, accounting for 3.65%, and 55 from other local electric power enterprises, accounting for 6.17%. 85 electric power facilities enterprises, accounting for 10.35%; 3 other market players, accounting for 0.37%.
(III) Disposal of problems
In response to the complaints and reports reflected by the masses, the agencies of the National Energy Administration handled them in strict accordance with relevant national laws and regulations. First, urge power supply enterprises to increase investment in power facilities construction, maintenance and other resources, and take effective measures to solve power quality problems such as power outage and low voltage, so as to further improve the reliability of power supply; Second, power supply enterprises are required to strengthen the management of power outage repair, and take measures such as increasing business training and increasing investment in repair resources to promote the ability of power outage repair and effectively improve the quality of power service; Third, through administrative punishment, supervision interviews, ordering rectification, etc., correct the illegal acts of relevant enterprises and safeguard fair and just market order and the legitimate rights and interests of the people; Fourth, by explaining and clarifying the facts, the masses can eliminate misunderstandings. (See Annex 2 for the specific handling of typical complaints and reports on the hotline 12398 in July 2023)
Attachment 1:
Attachment 2:
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